What is an open box?
An open box lets you reserve the pieces and save on shipping fees. Claim those unique pieces first and we'll gather your orders together in an open box. Close your box when you want to get your crystals! 

Is shipping free if I get an open box?
Shipping fees are still c/o buyer upon closing of the box. If your accumulated orders in 1 box reach a total of P 3,000, your shipping is free! 

How long can I keep an open box?
You can keep your box open for a maximum of 1 month after the date of your first unshipped order. We don't want your crystals waiting too long to meet you!

How do I close my box?
Kindly send us an email at with the following details:
Order numbers to be shipped out
Mobile number
Complete shipping address
Other shipping notes (optional)
We will then let you know the final shipping fee you need to settle for us to close your box, pack, and ship it.


When will I get my order?
We ship out orders via LBC every Monday. Please expect delivery within 1-3* days for Metro Manila orders, 3-5* days for Luzon orders, and 5-7* days for Visayas and Mindanao orders.
*excluding Sundays, Holidays, and natural circumstances beyond one's control

Can I have my order delivered via Grab/Lalamove? Can I pick them up myself?
Yes, we accommodate pickups! Our pickup schedule is every Monday, Wednesday, Friday, 3-5 PM. Booking and shipping fee will be c/o buyer. To arrange for a pickup, kindly send us an email or instagram DM.

Send us an email at or a DM at @lucienne_crystals on Instagram if you have any other questions about shipping.